A toilet overflows past the rim. A main line backs up while you are at work. A septic system fails in a storm. Those are contaminated-water jobs.
Restore Pro SD matches you with a licensed independent restoration professional. We do not send a brand crew. The customer contracts with that professional.
Direct answers
Stay out of it if you can. Do not mop sewage through the rest of the house.
Power. CDC guidance is not to switch power on or off while standing in water.
Who cleans it? EPA guidance is to call a professional experienced with contaminated-water damage. Ask that professional how they will protect occupants, extract the water, and decide what has to come out.
Insurance. Ask your carrier whether sewer or drain backup is on your policy. This page does not quote premiums, limits, or coverage.
What to do while you wait
If you can reach the house main without standing in the backup, shut it off. Photograph the source and the spread from a dry spot. Leave wet porous materials in place until the independent professional says otherwise. Moving them tracks contamination.
What to ask the independent professional
- How they will keep the work from spreading into clean rooms.
- Which items they expect to remove after they see the rooms.
- How they will clean hard surfaces.
- How they will confirm the space is dry before anyone rebuilds.
- What notes they will give you for your own file or your carrier.
Sewage cleanup is that matching page. Flood water from outside is a related question on flood damage cleanup.
When to call
If sewage reached flooring, drywall, or another room, get a professional assessment before you start a household cleanup.
Call Restore Pro SD at (858) 400-4586. The line takes a recorded message. We match you with a local licensed restoration professional. They contract with you directly.