Common questions. Straight answers.
Most of what homeowners ask before they call us. If your question is not listed, leave a message at the number in the header.
What does water damage restoration cost?
How much does water damage restoration cost in San Diego?
Restore Pro SD does not quote prices or bill your carrier. You pay the independent professional. Ask them for a scope on site, and ask your carrier about your own policy.
Will my homeowners insurance cover this?
Ask your carrier. Restore Pro SD does not interpret your policy and does not file the claim. The independent professional can document what they see.
How fast can a pro get to me?
There's no set arrival time we can promise, since every independent professional runs their own schedule. You can leave a message any time. You get a call back.
Does the pro you are matched with bill insurance directly?
No. Restore Pro SD does not bill insurance. You contract with and pay the independent professional. Ask them whether they will share moisture photos with you for your own carrier conversation.
How does the drying process work?
How long does drying take?
Restore Pro SD does not publish a drying-day clock. Ask the independent professional how they will know materials match nearby dry material of the same type.
Why so many fans and dehumidifiers?
Ask the independent professional how they size air movers and dehumidifiers for the rooms that are actually wet. Restore Pro SD does not set equipment counts.
Can I shut the equipment off at night?
Ask the independent professional before you shut equipment off. Restore Pro SD does not own the fans and does not set a night schedule.
How do you know it is dry?
Ask the independent professional which meter they use and what nearby dry material they will use as a baseline. Restore Pro SD does not publish drying targets.
What about mold?
Will mold grow after this?
EPA guidance is to fix plumbing leaks and other water problems as soon as possible and dry items completely. Restore Pro SD does not set a 48-hour mold clock.
Should I get a mold test?
Restore Pro SD does not test mold. Ask the independent professional whether they want a separate tester. Visible growth still needs a moisture source found and stopped.
Will insurance pay for mold remediation?
Ask your carrier. Restore Pro SD does not quote mold sublimits.
What counts as a water emergency?
What counts as an emergency?
Standing water, an active leak you cannot shut off, sewage, outdoor water, or water near electrical panels are reasons to leave a message. CDC guidance is not to switch power on or off while standing in water. A stain or musty smell with no active water still needs a moisture check, not a Restore Pro SD timing promise.
Can I call after hours?
Yes. The line takes a message any hour. Leave your address and what is happening, and you get a call back. Calls are recorded.
Is there an after-hours surcharge?
Ask the independent professional. Restore Pro SD does not set after-hours rates.
What about sewage and flood water?
Can I clean up sewage myself?
EPA guidance for sewage or other contaminated water is to call a professional experienced with that work. Restore Pro SD matches you with a licensed independent professional. You contract with them.
Why is flood water treated as contaminated?
EPA guidance for sewage or other contaminated water is to call a professional experienced with that work. Restore Pro SD does not assign outdoor flood water a brand category. Ask the independent professional what they will remove versus dry.
Is flood damage covered?
Ask your carrier what your policy covers. Restore Pro SD does not sell endorsements or quote add-on prices.
Water damage at your home or business?
Leave a message and you get a call back. We match you with a licensed, independent local water damage professional serving San Diego County.