First hours after water damage
The first hours are about safety, source, and photos. Restore Pro SD does not send a brand crew. Leave a message and we match you with a licensed independent professional.
What you'll learn
- How to safely shut off water at the main valve before damage spreads
- What to photograph for your own records and for the carrier if you file
- Why standing water is an extraction question for the independent professional
- What not to touch: wet electrical gear, sewage, or a sagging ceiling
Step by step
- Shut off water at a shutoff you can reach without standing in it.
- Do not switch power on or off while standing in water. CDC guidance.
- Photograph rooms before you move what you can carry on dry ground.
- Move small dry items you can lift. Leave sagging ceilings alone.
- Leave a message with Restore Pro SD, then call your carrier about your own policy.
Leave a message describing the leak and request a callback from a local pro.
Rather have a pro handle it?
We connect you with a licensed independent water damage professional across San Diego County. Call any time.
Keep learning.
How to prevent mold after a water leak
EPA guidance is to fix plumbing leaks and other water problems as soon as possible and dry items completely. Restore Pro SD does not set a mold clock.
How to file a water damage insurance claim
Restore Pro SD does not file the claim, quote deductibles, or bill your carrier. You photograph what you can, ask your carrier about your own policy, and contract with the independent professional.
When to replace water-damaged drywall (vs. dry it in place)
Restore Pro SD does not assign IICRC categories or a flood-cut height as brand protocol. Ask the independent professional which drywall they will dry versus remove.